TerraTrike

DEALER SPOTLIGHTS

TerraTrike dealers on the whole are knowledgeable, helpful, and experts in their field. But there are dealers who go above and beyond our expectations, and truly offer an exceptional service for their customers. Check out these spotlights below to learn more about these celebrated TerraTrike dealers. We'll be adding spotlights periodically, so check back often!


Northwest Recumbent Cycles
1642 E. 16th Ave.
Post Falls, ID 83854
208-818-5491
www.nwrecumbentcycles.com

What are your shop's specialties?
Recumbent bikes, trikes, quads, velomobiles, oddball HPV stuff and special builds for special needs children.

Brief history of your shop (date founded, milestones, etc): 
Readers Digest version. Started by accident in 2000 all because of my wife Beth’s Multiple Sclerosis.  She’s a fighter and we are very active promoting MS awareness and helping others deal with the disease.  One day we were at a special needs fair of sorts and got introduced to a Tadpole recumbent.  That’s cool but what in the world is it?  After some coaxing she got into it and it took around an hour and a half to get her out.  So in the process of getting a couple I ended up with an out of the garage dealership.  It didn’t take long to get a recumbent education and start growing.  First in 440 square feet, then a year later to 880 square feet and now the 880 square feet is there but we also have a 1200 square feet showroom.

How did you come to be a TerraTrike dealer?
I don’t remember how I found out about Terra Trike but I was impressed from the very first minute I saw them.  After a few phone calls and e-mails with Jessica we were on board and moving a fair amount of them.

Why should folks buy a TerraTrike from you?
Simple answer, “Customer Service”.  We will spend all the time we need to make sure the one a customer picks is the right one for their needs.  It may take a hour, a month or longer but we don’t care as long as they get the right one.  By doing that we have knocked off 95% of our advertising because our customers do it for us.  On a daily basis we are either handing out stacks of business cards or mailing them out to the people who are out of the area who keep handing them out when they get stopped. 

I tell everyone I don’t want the trike to become an expensive ornament in their garage like other bikes.  On a regular bike you look for an excuse NOT to go ride.  On the right recumbent you will look for an excuse TO go ride.

Have you ever been a premier dealer? Top 10?
We’ve been Top 10 a number of times in the past few years, and have our fingers crossed to make the cut again for this year!

Do you have a back-stock of TerraTrikes?
We try and keep at least 4 Rovers, 2 Tour II, 2 Ramblers and a Rover Tandem on the floor as demos all the time.  If we get below 5 Rovers, 2 Tour II, and 4 Ramblers ready to deliver I start getting nervous.  People are patient but I like to deliver ASAP.

What are your future goals/plans for selling TerraTrikes?
Get further up the Top Ten list and I’m here for as long as they will have us.

What's the best TerraTrike customer story you've heard?
There are way too many to pick any single one.  We deal with a lot of special needs with both children and adults.  We also have the VA contract and deal with a lot of disabled vets.  We see a wide variety of ailments, diseases, amputees, mental disorders, birth defects, you name it.  The best story is from the person who doctors said would never ride a bike again and is able to ride one to their next doctor’s appointment.  The best story is the person who has been confined to a wheelchair that gets into a trike and rides off under their own power.  The best story is the vet who has seizure disorders and can’t drive a car but can ride for hours at a time and the time between seizures is increased.  The best story is the person who can now get out of the house and  away from the TV but is now out riding with the rest of their family.  I could go on for hours but the best customer story is the customer themselves.


Random facts - points of interest about you, the staff, experiences you've had, etc.?
Beth is a retired bookkeeper.  She retired early due to her MS but does the shops books.  I just retired in February from 35 years as a Deputy Sheriff but stayed on for the Dive and Sonar Teams.  So for the past 11 years I was working full time and running the shop full time.  Now that I’m retired I have no clue how we ran the shop. 
 
My favorite saying is; “If it’s not a recumbent it’s a pain in your butt”.  Beth's favorate saying is; "I may be disabled but I can try and do anything".


Barr Bike & Fitness
1710 86th St
Des Moines, IA 50325
515-223-6111
www.barrbike.com

Barr Bike and Fitness
Owner: Dave Hoss

What are your shop's specialties?
Barr Bike has been dealing in recumbent bikes for 30 years - that makes us recumbent experts. We carry all of the most popular TerraTrike products including Rover Tandems, and are fully knowledgeable about the whole line. Our talented service techs are familiar with all TT makes. Near the shop, we have trails to test ride trikes so you can experience them before making a decision to purchase. Barr Bike is centrally located in Iowa, and right on a main road with plenty of parking. Because we're locally owned and operated, one of the owners is always in the shop.

Brief history of your shop (date founded, milestones, etc).
Barr Bike and Fitness has it's origins in 1899 when an Iowan named Byrd E. Moore was running a bike shop named after him. He sold his company in 1920 to Merton Barr. Barr operated his new business under Moore's name until 1943, when he had bought out another bicycle manufacturer in the area. The shop changed hands (through in-laws of Merton Barr) and relocated a few times before settling at their current location in the 1970s. Barr Bike and Fitness' 133 year history makes us one of the oldest bike shops in the nation.

How did you come to be a TerraTrike dealer?
We were the second TerraTrike dealer to our knowledge. At the time, we were a recumbent bike dealer, and wanted to carry trikes. After a lot of research, we found that TerraTrikes were the only ones we wanted to sell. TerraTrike was still a very small, mail-order company and was not signing dealers when we called them up with our interest. We only had to wait for 6 months before Ben gave us a call, saying we were the second shop he was calling to sign as a dealer.

Why should folks buy a TerraTrike from you?
We are not shy about trikes. We are one of the few recumbent dealers that held through the original popularity boom of the style, and jumped on selling TerraTrikes before most others had given it a thought. If you want trike, this is the place to come. We know that recumbents are the next big thing in not only biking, but in exercising in general. We've got the expertise to answer any trike-related questions, and will do our best to fit your with your dream trike.

Have you ever been a premier dealer? Top 10?
Yes. In fact, we are the reigning #1 TerraTrike Dealer and inaugural Dealer of the Year (2011).

Do you have a back-stock of TerraTrikes?
We sell a majority of the line, and have backstock of all trikes and accessories that we carry.

What are your future goals/plans for selling TerraTrikes?
We have some big plans, but don't want to spoil the surprise! We are looking into sizable growth in the 2013 trike market as fitness becomes more of a priority for our baby-boomers and bike paths and trike knowledge become increasingly popular.

What's the best TerraTrike customer story you've heard?
We get daily feedback of customers in, looking at TTs for the first time, and having a current TerraTrike owner in the shop go over and start telling these newcomers to get one. There are so many stories of retirees who've found freedom again, handicapped folks who never thought they could ride a bike, or avid bike riders who've found trikes to be far more comfortable. We have had plenty of customers buy TerraTrikes to do cross country tours. One gentleman who came in recently has 9000 miles on his TerraTrike. It's hard to pick just one, and really we constantly feel rewarded in this business because we receive so many of these uplifting stories.

Random facts - points of interest about you, the staff, experiences you've had, etc.?
Well... I'm known as the trike guru in the shop. And although I don't have any hair, the rest of us really don't look like we're 113 years old.

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